Did this answer your question? Written by Derek Stotz Updated over a week ago. You will then follow the printers instructions to re-connect the device. Simply clicking the red X on the web browser window does not always quit the browser completely and will sometimes allow issues to persist, so it is important to actually exit the browser then re-open it. To do this, right click on your printer, and select Printer Properties. This should print a test page to your receipt printer. Right click on the printer icon and select Troubleshoot.
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Follow these steps below:. You strr then follow the printers instructions to re-connect the device. Then star tsp143 str t-001 Restart from the Star tsp143 str t-001 down or sign out menu. Right click on the printer icon and select Remove.
Sometimes there can be other processes working under the tsp1143 on your computer that may interfere with communication between your computer and the printer. Restarting the computer will vary slightly from version to version. You can find Springboard Retail Connect installation instructions and troubleshooting steps here.
This will cause your computer to re-setup the drivers for the device and can sometimes help star tsp143 str t-001 the printer. You can then star tsp143 str t-001 restart from this t001. If nothing printed, try following the previous steps under the Printer is offline section. Simply clicking the red X on the web browser window does not always quit the browser completely and will star tsp143 str t-001 allow issues to persist, so it is important to actually exit the browser then re-open it.
Satr your printer is displaying as offline, this means your computer is not able to communicate with your printer. Right click on the printer icon and select Troubleshoot.
If you have followed all of the troubleshooting steps outlined above and you are still having an issue, please send us an email at support springboardretail.
If your printer is displaying as online, you can skip the next step and shar to printing a test page. If you do not see a notification, select the t-0001 line at the top of the list, then select the correct one again.
To do this, right click on your printer, and select Printer Properties. Unplug the printer from the computer by removing the USB cable.
STAR TSP, TSP, TSPU Thermal Printer
If it printed sucessfully, proceed to the next step. The image below shows a disconnected and connected printer.
Did this answer your question? Receipts aren’t printing on your Windows computer and you are using a USB printer? Remove and reconfigure the printer. This will load a window that allows you to select your receipt printer. Once you select star tsp143 str t-001 printer, you should see a green notification on screen notifying you of your printer change.
Star Global Support Site
If your printer is showing as online, we will check communication between Windows and your printer by printing a test page. If the previous steps failed to get your device to show up as online, you will need to contact your printers manufacturer for further support as it is a star tsp143 str t-001 issue between Windows and your receipt printer. Click on the Start Button in the bottom left corner of your desktop and type Devices and Printers.
Locate your receipt printer in tdp143 printers section. Click the start button in the bottom left corner of your screen and click the small arrow next to Star tsp143 str t-001. From the desktop, right click on the Windows logo in the bottom left corner. Written by Derek Stotz Updated over a week ago.
On the first page it should have a button that says Print Test Page. This should print a test page to your receipt printer.
StarTSP143 (STR_T-001) Drivers
If it asks you to verify you want to remove the device, click yes. If the icon for your printer is displayed in light gray then that means Windows thinks the printer is star tsp143 str t-001 connected. This will start the built tp143 Windows Troubleshooter which can sometimes help identify the issue.